How to contact us
Postal Address: Unit 11, Barton Road Retail Park, Bury St Edmunds, Suffolk IP32 7BE
For homewares there is a flatrate postage and packing charge of £3.95 per order, so however many items you purchase you will only be charged once for delivery. This amount applies to UK mainland only, for UK island locations and international shipments, please contact us before you place an order. YooHoo Mail monthly boxes and art prints are FREE postage and packing.
We aim to send all orders within 3 working days (but where possible, next working day), subject to stock availability.
You may return items to us within 7 working days of receipt if for any reason you are unsatisfied. Provided that the items are returned to us in perfect condition, unused and in their original packaging. We will offer you an exchange or a refund (excluding initial postage costs - unless item is faulty).
If your item arrives damaged, if possible please take a photo of damage and email us, not because we don't believe you, but because it helps us to claim for damages via the postal service, also helps us to see if we could have packed something differently.
You are required to arrange and pay for the return of all returns, except where the goods are faulty. Please repack the items carefully and send them back to us: Unit 11, Barton Road Retail Park, Bury St Edmunds, Suffolk IP32 7BE.
We recommend that you obtain proof of posting when making a return, as we cannot be held responsible for items lost on route to us.
We aim to be as descriptive as possible with our product descriptions and photography. But they are for guidance only. Please note that different computer screens can make things look a slightly different colour than in real life, but we do our very best to portray the items accurately.